Practice Information
We offer full health care services to all of our patients. If the information you are looking for is not here, please feel free to call us on (09) 267 2636 and we will be happy to help
Health Improvement Practitioner Service (Sheree)
This is a new role to provide more support for you at the same place you see your doctor.
Your GP or doctor may refer you to a Health Improvement Practitioner (HIP) when you are in the clinic and you can usually see HIP immediately. You can also book an appointment.
A Health Improvement Practitioner supports enrolled patients with things like: Stress, Healthy eating/exercise, Sleep problems, Relationships, Grief and Loss, Headaches, Parenting tips, Feeling sad, stopping smoking, Worry, Chronic pain and more!
This is a 30mins free consultation and is usually focused on behavioral changes.
Our Health Improvement Practitioner is Sheree Nand
Patient Portal
We have a patient portal available, that enables you to book appointments, request repeat prescriptions and view test results online. To sign up to our Portal, please ask at Reception next time you come and visit us. If you have already signed up to Health365, please click here to be taken to the portal.
Appointments
Standard appointments are for 15 minutes. It is usually only possible to deal with one or two problems in that time.
If you think you need a longer appointment time, please remember to arrange this when you book your appointment. Please note, this may incur an additional fee. For review of a long term medical problem, it is helpful if you could book 2-3 days ahead. We make every effort to run to time, but on occasions unexpected emergencies, or a consultation running overtime, will cause delays and we appreciate your understanding around this.
Repeat Prescriptions
You will need to allow 24 hours for repeat prescription requests
We are happy to provide repeat prescriptions for certain stable ongoing conditions. You will be required to see your Doctor for review regularly for these conditions. To arrange a repeat prescription, please phone our Nursing team on
(09) 267 2636, or request the prescription via Health365 patient portal by clicking here. The Nurse will let you know if you need to see your Doctor or not for a repeat prescription.
House Calls
House calls are available for patients that need them, and can be arranged by calling our Nursing team. There is a special house-call fee to cover both travel and the extra time involved.
Nurse Consultations
Please call the surgery to arrange a Nurse consultation. The Nurses can help with immunisations, dressings, travel vaccines, dressings, ear syringing, liquid nitrogen, blood pressure follow up, diet and health education, stop smoking advice, smears, and many other health services. Please note that there may be a charge associated with seeing the nurse.
Dressings
Please note there is a small fee to cover the cost of materials and the Nurse’s time. Please make an appointment for any dressings you may require.
Lab Results
We do our best to contact you with any abnormal results and to arrange follow up and action if needed. You are however welcome to phone and ask the Nurse for your results
Complaints Procedure
If you have a complaint about our service, please come and speak to us about it. Any complaints should be made to the Practice Manager – Terri Ross, who will work with you to resolve any complaint you may have. You can contact Terri by phoning the Practice on (09) 267 2636, or by emailing [email protected]
Feedback/Suggestions
We welcome any feedback or suggestions from our Patients. We have Feedback forms available at Reception for you to complete, or you can call Terri Ross, our Practice Manager anytime on (09) 267 2636.
Enrolment in PHO
Our Practice is a member of The Cause Collective. If you choose to enrol with us you will get the benefits of PHO funding, which means your Doctors fees and prescriptions will be cheaper. Enrolment means that you plan to get the most of your primary healthcare through our practice team, and together, we plan to meet your health needs.
This is a new role to provide more support for you at the same place you see your doctor.
Your GP or doctor may refer you to a Health Improvement Practitioner (HIP) when you are in the clinic and you can usually see HIP immediately. You can also book an appointment.
A Health Improvement Practitioner supports enrolled patients with things like: Stress, Healthy eating/exercise, Sleep problems, Relationships, Grief and Loss, Headaches, Parenting tips, Feeling sad, stopping smoking, Worry, Chronic pain and more!
This is a 30mins free consultation and is usually focused on behavioral changes.
Our Health Improvement Practitioner is Sheree Nand
Patient Portal
We have a patient portal available, that enables you to book appointments, request repeat prescriptions and view test results online. To sign up to our Portal, please ask at Reception next time you come and visit us. If you have already signed up to Health365, please click here to be taken to the portal.
Appointments
Standard appointments are for 15 minutes. It is usually only possible to deal with one or two problems in that time.
If you think you need a longer appointment time, please remember to arrange this when you book your appointment. Please note, this may incur an additional fee. For review of a long term medical problem, it is helpful if you could book 2-3 days ahead. We make every effort to run to time, but on occasions unexpected emergencies, or a consultation running overtime, will cause delays and we appreciate your understanding around this.
Repeat Prescriptions
You will need to allow 24 hours for repeat prescription requests
We are happy to provide repeat prescriptions for certain stable ongoing conditions. You will be required to see your Doctor for review regularly for these conditions. To arrange a repeat prescription, please phone our Nursing team on
(09) 267 2636, or request the prescription via Health365 patient portal by clicking here. The Nurse will let you know if you need to see your Doctor or not for a repeat prescription.
House Calls
House calls are available for patients that need them, and can be arranged by calling our Nursing team. There is a special house-call fee to cover both travel and the extra time involved.
Nurse Consultations
Please call the surgery to arrange a Nurse consultation. The Nurses can help with immunisations, dressings, travel vaccines, dressings, ear syringing, liquid nitrogen, blood pressure follow up, diet and health education, stop smoking advice, smears, and many other health services. Please note that there may be a charge associated with seeing the nurse.
Dressings
Please note there is a small fee to cover the cost of materials and the Nurse’s time. Please make an appointment for any dressings you may require.
Lab Results
We do our best to contact you with any abnormal results and to arrange follow up and action if needed. You are however welcome to phone and ask the Nurse for your results
Complaints Procedure
If you have a complaint about our service, please come and speak to us about it. Any complaints should be made to the Practice Manager – Terri Ross, who will work with you to resolve any complaint you may have. You can contact Terri by phoning the Practice on (09) 267 2636, or by emailing [email protected]
Feedback/Suggestions
We welcome any feedback or suggestions from our Patients. We have Feedback forms available at Reception for you to complete, or you can call Terri Ross, our Practice Manager anytime on (09) 267 2636.
Enrolment in PHO
Our Practice is a member of The Cause Collective. If you choose to enrol with us you will get the benefits of PHO funding, which means your Doctors fees and prescriptions will be cheaper. Enrolment means that you plan to get the most of your primary healthcare through our practice team, and together, we plan to meet your health needs.
Please note that a fee is charged for any appointment that has been made that you didn’t arrive for. You must give us a call at least 1 hour before your appointment is due to not incur this charge